ClientsIndex® 2024
4,47
/5
18 reviews
“Simplicité et rapidité de mise en place de la plateforme. La réactivité et l'écoute de l'équipe Dékuple a permis de déployer rapidement un nouveau moyen de fidélisation auprès de nos clients.”
4,6/5
Certified review
“Une co-construction d'un projet dans un esprit de partenariat.”
5,0/5
Certified review
“La relation collaborative
La confiance sur les livrables
La bonne connaissance de nos marques, nos attentes et nos pratiques
L'accessibilité des plus seniors”
4,0/5
Certified review
Clients engagement
AGILITY
100.0%
I have confidence in this company's capacity to innovate
95.5%
This supplier / provider welcomes my feedback and knows how to take it into consideration
90.9%
If faced with a difficulty, we find solutions together
Average of 95.5%
Service
95.5%
I am satisfied with the quality of the service I receive
90.9%
This supplier / provider knows how to adapt to the challenges and specificities of my company (culture, business activities, values)
86.4%
I consider the price is appropriate
Average of 90.9%
RELATIONSHIP
100.0%
I appreciate the quality of our relationship with this partner (respect, transparency, listening, etc.)
100.0%
This company respects its commitments
95.5%
I appreciate the quality of the follow-up that I receive as a client (frequence, regularity, continuity of interactions...)
Average of 98.5%
Against its competitors
100%
vs
91%
+9.0 pts
Agence Dékuple
ClientsIndex® Global
"This company respects its commitments"
Against its competitors
95%
vs
85%
+10.0 pts
Agence Dékuple
ClientsIndex® Global
"I would recommend to a friend or a colleague to become a customer of this company"
Against its competitors
100%
vs
92%
+8.0 pts
Agence Dékuple
ClientsIndex® Global
"I appreciate the quality of our relationship with this partner (respect, transparency, listening, etc.)"
Against its competitors
100%
vs
74%
+26.0 pts
Agence Dékuple
ClientsIndex® Global
"I feel that this supplier / provider works in a way that respects its employees (full-time employees, freelancers, interns / apprentices...)"
“La fluidité dans nos échanges et la réactivité à chacune de nos demandes”
3,9/5
Certified review
“écoute, réponse aux besoins, capacité à optimiser les solutions”
4,6/5
Certified review
“Les échanges fluides et la réactivité.”
4,9/5
Certified review
“La capacité de savoir travailler sur des solutions pour rentrer dans des contraintes budgétaire sans altérer la qualité du projet”
5,0/5
Certified review
Against its competitors
100%
vs
83%
+17.0 pts
Agence Dékuple
ClientsIndex® Global
"This supplier works in an ethical manner (conflict of interests, GDPR, anti-corruption, compliance with legislation, etc.)"
“beaucoup de reactivité de la part de toute l'équipe et de propositions d'améliorations”
4,8/5
Certified review
“Disponibilité et Adaptabilité”
3,7/5
Certified review
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